5 Reasons Why Wings Over Texas Hospice Is a Better Choice for North Texas Families

Choosing the right hospice provider makes a significant difference in the quality of care and comfort experienced.

Here are five key aspects that make Wings Over Texas Hospice a trusted and compassionate choice.

1. Texan Owned and Locally Operated

Wings Over Texas Hospice is proud to be a Texan-owned and locally operated. This local foundation means our team understands the unique needs and values of those they serve. Being rooted in the community allows our team to provide care that includes participating in local culture and traditions, which can be a source of comfort for patients and families alike.

A family recently shared how the local ownership made a difference:

"Knowing that Wings Over Texas Hospice owners are part of our community gave us peace of mind, and our caregivers treated our mother like family."

This connection to the community ensures that care is not just professional but also personal and heartfelt.

Wings Over Texas Hospice owners, Robin Houghton, Robby Psencik, and Dillon Walker are present. They provide education, guidance, and support to WOTXHospice team members daily. You will also find them out in the community, providing care, support and music to those we serve.

2. Wings Over Texas Hospice Team Members always answer our Phone, 24/7 and 365 — An RN Answers Nights, Weekends, and Holidays

We understand that hospice needs do not follow a 9-to-5 schedule. Emergencies and questions arise at all times of the day and night. Wings Over Texas Hospice guarantees that a knowledgeable team member answers every call, day or night. Registered Nurses (RNs) are available 24/7, including nights, weekends, and holidays.

This continuous availability means families never have to leave a voicemail or talk to a call service. We strive to make sure our families are always supported.

We only have 1 phone number, and you can reach us anytime. 817-774-9154

Daughter describes a late-night call as priceless:

"When we needed help at 2 a.m., an RN answered immediately and guided us through what to do. That support was priceless."

This level of accessibility reflects our hospice’s strong dedication to being there whenever families need us most.

3. Only Our WOTXHospice Team Members Provide Care — Never Agency Staff

Consistency in care providers is crucial for building trust and comfort in hospice care. Wings Over Texas Hospice employs only its own team members to provide care, never relying on outside agency staff. This approach ensures that patients receive care from kindhearted professionals who are fully trained, vetted, and aligned with our values.

Families often mention how this consistency helped their loved ones feel safe and cared for:

"Our nurse and aides were always the same people. They knew my dad’s needs and preferences, which made all the difference."

"Miranda and the team have been a blessing to us. They served as an awesome extension of our family as we looked after Mom."

Having a dedicated team means better communication, stronger relationships, and personalized care.

4. Low Registered Nurse to Patient Ratio and CNA to Patient Ratio with Frequent Visits

Wings Over Texas Hospice maintains a low nurse-to-patient ratio to ensure each patient receives focused attention. Registered Nurses have fewer patients to care for, allowing them to spend more time addressing individual needs. Certified Nursing Assistants (CNAs) also maintain a maximum ratio of 8 patients to 1 CNA, with 5 visits a week, Monday through Friday.

This level of care frequency and attention supports better symptom management and emotional support.

"The frequent visits from CNAs helped my mother stay comfortable and gave us peace of mind knowing she was closely monitored."

Low ratios and regular visits allow the team to respond quickly to changes and provide compassionate care tailored to each patient.

5. Award-Winning Patient and Family Satisfaction

Wings Over Texas Hospice consistently earns high marks for patient and family satisfaction. CAHPS scores surpass the national average on all 24 caregiver satisfaction metrics, including the critical measure of “willingness to recommend.” Wings Over Texas Hospice holds a 5-star rating on Medicare.gov Care Compare. We are proud that our ratings reflect our heart and commitment to quality care.

This recognition is backed by heartfelt testimonials:

"The care and kindness we received were beyond what we expected. We would recommend Wings Over Texas to anyone needing hospice care."

"I cannot say enough wonderful things about Wings Over Texas. During one of the hardest times our family has ever faced, the care, compassion, and professionalism they showed my brother meant everything to us."

"A very special thank you to Brody, his nurse, and Abigail, his CNA. Your kindness, patience, and genuine compassion never went unnoticed. You treated my brother with dignity and respect, and you brought comfort not only to him but to our entire family. Knowing he was in such loving and capable hands gave us peace when we needed it most. Wings Over Texas is truly a blessing. We are forever grateful for the exceptional care and heartfelt support you provided. Thank you for all that you do."

These awards and reviews highlight our Wings Over Texas Hospice team's' dedication to excellence and compassionate service.

Choosing Hospice Care

Choosing hospice care is a profound and personal decision. Wings Over Texas Hospice offers families a compassionate partner in care that is local, accessible, consistent, attentive, and highly rated by those we serve.

We are committed to serving others with honor and kindness.